1. Who We Are

Accell Clean Sydney (accellsydney.com.au) supplies biodegradable Accell Clean SWA cleaning products and cleaning services for gyms, martial arts studios, schools and industrial facilities across Sydney. This policy explains how we handle your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and the procedures we follow to keep your premises secure while work is carried out.

2. Personal Information We Collect

• Enquiry & quote details — name, email address, phone number, facility type and approximate area size submitted through our contact form or by phone/email.
• Service records — site addresses, access instructions and job notes needed to deliver quotes and services.
• Website data — standard analytics information such as pages visited and device type, used to improve the site.

We only collect information that is reasonably necessary to respond to your enquiry and provide our products and services. We do not sell or rent personal information to anyone.

3. How We Use & Store Your Information

• To respond to enquiries and provide free estimates and written quotes.
• To deliver, invoice and follow up products and services you request.
• Form submissions are delivered securely to our business email and stored in our website database as a backup so no enquiry is lost.
• Our website is served over HTTPS (SSL encryption) and hosted on managed WordPress infrastructure with security monitoring and regular updates.
• We retain enquiry records only as long as needed for business and legal purposes, after which they are deleted.

4. Disclosure to Third Parties

We use a small number of trusted service providers to operate this website and our email — such as our hosting provider and email delivery service. These providers only process data on our behalf. We do not disclose your personal information to any other third parties unless required by law.

5. Security of Your Premises During Work

We understand that letting a cleaning provider into your gym, dojo, school or facility is a matter of trust. When Accell Clean Sydney carries out work on your site, we follow strict premises-security procedures:

• Access control — keys, swipe cards, alarm codes and access instructions you provide are recorded confidentially, used only for the agreed work, never duplicated, and returned or destroyed when the engagement ends.
• Site induction & sign-in — our personnel follow your site’s induction, sign-in/sign-out and visitor procedures, including working-with-children and child-safety protocols applicable at schools.
• Agreed hours & supervision — work is performed at agreed times, and we are happy to work alongside your staff or site supervisor at all times.
• Securing the site — on completion we secure doors, windows, gates and alarms according to your written instructions before leaving.
• Equipment & chemicals — our equipment and products are never left unattended in accessible areas; Accell Clean SWA is biodegradable and NSF-60 certified, and safety data sheets are available on request.
• Incident reporting — any security or safety concern noticed on site is reported to you immediately.
• Confidentiality — anything our team sees or hears on your premises (members, students, staff, records, security arrangements) is treated as strictly confidential.

6. Cookies & Analytics

This site uses only essential cookies and privacy-respecting analytics to understand how visitors use our pages. You can disable cookies in your browser at any time without affecting your ability to contact us.

7. Access, Correction & Complaints

You may request access to, or correction of, the personal information we hold about you at any time. If you have a privacy concern or complaint, contact us using the details below and we will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Contact Us

Accell Clean Sydney
Phone: 0418 408 040
Email: info@accellsydney.com.au